This document is a starting template, not legal advice. Have a qualified lawyer review and adapt it for your jurisdiction before you take real payments.
Refund policy
Last updated: 2026
Cancel any time
You can cancel your subscription whenever you like from your account dashboard. Cancelling stops future renewals. Your licence keeps working until the end of the period you have already paid for.
If it will not run on your machine
MyFuturesOS requires Windows and your own NinjaTrader 8 installation. If you subscribe and discover it genuinely cannot run in your setup, email us within 14 days of your first payment and we will refund that payment in full. We would rather refund you than have you stuck with software you cannot use.
Renewals
Renewal payments are generally non-refundable, since you have had access for the full period. If a renewal caught you by surprise, contact us — if the subscription went unused for that period we will usually make it right.
What is not refundable
- Trading losses. The software does not trade for you and makes no promise of profit.
- Dissatisfaction with market outcomes or with AI commentary.
- Periods where the software worked as described and was available to you.
How to request a refund
Email support@myfuturesos.com from the address on your account, with your order reference and a sentence on what went wrong. We aim to respond within a few business days.